IMP: Your GST/TDS Account is Transitioning

Choose your path: Migrate your account (recommended to keep your compliance least affected by the transition) or request a refund.

If migrating:

• Book a webinar slot with your chosen partner; details available in our ongoing email communications.
• Start data export and validation checks

If refunding:

• Login to pro.clear.in using your admin account to initiate refund.
• Export everything you need before 31 December 2025

We've chosen to focus GST and TDS offerings on Enterprise Accounts (≥ INR 50,000/year) to deliver deeper capabilities and support. If your annual billing is below that threshold, your account is affected by the transition.

If you've received this message but your GST/TDS billing is ≥ INR 50,000/year, please write to gstsupport@cleartax.in, so we can review and correct it.

Not at all. Tax professionals and business owners using GST and TDS services are affected by the transition decision. We will continue to serve tax professionals through our bulk ITR filing platform- TaxCloudIndia.

TaxCloudIndia remains a core offering in our strategy to support tax experts during the income tax filing season and beyond. If you're using TaxCloudIndia, there's no impact on your current workflow or services. You can continue to rely on it for efficient, compliant, and large-scale ITR filing.

Our next chapter is focused on building leading technology solutions for larger enterprises. To fully serve that mission, we are streamlining our offerings, which means your account will move to partner platforms better suited for your specific GST and TDS needs. While it was a difficult choice, we believe focusing our resources will let us drive excellence for all our users.

We fully understand how this may feel like a sudden disruption. That's why, effective 31 December 2025, we've partnered with Zoho and Octa GST to ensure uninterrupted service, continued compliance, and improved workflows.

Billing is calculated only for Clear GST and Clear TDS solutions. It does not include subscriptions for Clear e-Invoicing or TaxCloudIndia.

Account billing value considered, is not inclusive of GST.

Data from 1st April to the present can be migrated to a partner.

We understand your concerns. We evaluated several options and chose any of our trusted partners, Zoho and Octa GST, for their advanced features, compliance reliability, and deep domain expertise. You’ll be provided with a free subscription from the chosen partner for a limited time to explore their offerings. You'll benefit from:

Your files and records will be safely migrated to the partner you choose- Zoho and Octa GST. We’ll provide a detailed migration timeline, plus downloadable backups for your peace of mind. Full data-transfer information is available once you initiate migration on your admin account.

You will not be able to file GSTR-9/9C on the Clear platform. However, we will provide you with the necessary migration support to our trusted compliance platforms, enabling you to file GSTR-9 seamlessly before the deadline.

You can file returns and manage compliance until 30th November 2025. After that, you'll have read-only access until 31st December 2025.

Refunds are calculated on your unused subscription period (from the effective cessation of access for your plan features to your plan end date), net of any promotional credits already consumed.

Login to the pro.clear.in with your admin account to know the refund you're eligible.

We understand your concern, and it's valid. This transition isn't just an end; it's a handover to our trusted partner built specifically for your compliance needs.

Your current subscription will continue to offer value through our trusted partners, Zoho and Octa GST, who bring:

• Continued access to core GST and TDS features
• A free subscription for your chosen partner
• A roadmap focused solely on practising tax experts and small businesses
• A customer support team geared to handle compliance timelines

We're working closely with our trusted partners to ensure that your existing plan is honoured in a way that makes this change worthwhile for you.

If you still feel your needs aren't being met, we'll guide you through the right channels for resolution.

We're operating elevated support SLAs during peak transition:

• Priority queues for migration, data export, and billing queries
• Webinars and office hours for common workflows
• Dedicated escalation path via gstsupport@cleartax.in and 1800-572-8767

We're providing urgent support, training webinars, FAQ updates, and direct access to consultants to ensure you can meet all critical deadlines without disruption.

Only GST and TDS accounts below INR 50,000/year are affected by this transition. Other products (e.g., e-Invoicing, TaxCloudIndia for bulk ITR) continue unchanged.

We do not charge any fees for migration assistance. Partner subscription terms apply going forward.

Yes. You’ll have access to:

We hear your concern. Our transition plan is built with your business continuity as the top priority. Reliable support and data access will continue through Zoho and Octa GST, and we're with you every step of the way to make this smoother than it might seem right now.